Privacy Policy

Last updated: 17 October 2026

Sculptiva operates this online store and website, including all related information, content, features, tools, products and services (the “Services”).

Sculptiva is powered by Shopify, which enables us to provide our Services to you.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, interact with our Services or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with Sculptiva, we may collect or process the following categories of personal information:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and transaction information
• Payment and payment confirmation information
• Account details
• Customer support communications
• Device and browser information
• IP address
• Website usage and browsing activity
• Products viewed, added to basket or purchased
• Marketing and communication preferences

Payment information may be processed directly by Shopify or our authorised payment providers. We do not necessarily have direct access to full payment card details.

How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, create an account, complete a form or contact us
• Automatically when you browse our website, including through cookies and similar technologies
• From Shopify and service providers acting on our behalf
• From payment, fulfilment, shipping, analytics and marketing providers
• From advertising platforms or other business partners where permitted by law

How We Use Your Personal Information

We may use your personal information to:

Provide and fulfil our Services

This includes:

• Processing orders and payments
• Arranging delivery
• Processing returns, refunds and exchanges
• Managing your account
• Sending order confirmations and updates
• Providing customer support

Improve our website and Services

We may analyse how customers use Sculptiva in order to improve our website, products, customer experience and marketing.

Marketing and advertising

Where permitted by law, we may use your information to:

• Send promotional emails or messages
• Show relevant advertising
• Measure advertising performance
• Create audiences for advertising platforms
• Personalise your shopping experience

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in those emails.

Security and fraud prevention

We may process information to:

• Detect suspicious transactions
• Prevent fraud
• Protect customer accounts
• Protect Sculptiva and its customers
• Investigate unlawful or malicious activity

Legal obligations

We may process personal information where necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Resolve disputes
• Enforce our policies and agreements
• Establish, exercise or defend legal claims

Shopify

Our store is hosted by Shopify.

Shopify processes personal information in order to provide the ecommerce infrastructure used by Sculptiva.

Shopify may process information relating to your device, transactions, browsing activity and interactions with Shopify-powered stores.

For further information about Shopify's privacy practices, you can review Shopify's own privacy documentation.

How We Share Personal Information

We may share personal information where reasonably necessary with:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Customer service providers
• Website hosting and technology providers
• Analytics services
• Advertising and marketing platforms
• Professional advisers
• Fraud prevention services

We may also disclose information where required by law or in connection with a sale, merger, restructuring or transfer of our business.

We do not disclose personal information for purposes unrelated to operating, improving or legally protecting our Services unless we have an appropriate legal basis to do so.

Advertising and Analytics

We may use third-party services such as advertising networks, analytics providers and social media platforms to understand how customers interact with our Services and to display relevant advertising.

These providers may use cookies or similar technologies to collect information about your browsing activity.

Depending on where you live, you may have rights to object to or opt out of certain types of targeted advertising or data sharing.

Cookies

Sculptiva uses cookies and similar technologies to operate the website and improve your experience.

Cookies may be used for purposes including:

• Keeping items in your basket
• Remembering preferences
• Website functionality
• Analytics
• Security
• Advertising
• Measuring marketing performance

Where required by law, non-essential cookies will only be used with your consent.

You may manage your cookie preferences through the controls available on our website or through your browser settings.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

• Order history
• Legal and tax requirements
• Customer account status
• Fraud prevention
• Dispute resolution
• Contractual obligations

When information is no longer required, we may delete or anonymise it where appropriate.

Security

We take reasonable organisational and technical measures to protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through insecure communication methods.

Children's Privacy

Our Services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children below the applicable age of consent.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint with a relevant data protection authority

These rights may be subject to exceptions under applicable law.

UK and EEA Customers

If you are located in the United Kingdom or European Economic Area, we process personal information under applicable data protection law, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR.

Our legal bases for processing may include:

• Performance of a contract
• Compliance with legal obligations
• Our legitimate interests
• Your consent

Where we rely on legitimate interests, we seek to balance those interests against your privacy rights.

International Data Transfers

Because we use international service providers, including Shopify and other technology providers, your personal information may be transferred to or processed in countries outside the United Kingdom or European Economic Area.

Where required, we use appropriate safeguards recognised under applicable data protection law, which may include adequacy decisions, standard contractual clauses or equivalent UK-approved safeguards.

Marketing Communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in our communications.

Even if you unsubscribe from marketing, we may still send transactional or service-related communications concerning your orders, account or customer support requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services
• Changes to our business practices
• Legal or regulatory requirements
• New technologies or service providers

When we update this policy, we will revise the “Last updated” date shown above.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.

UK customers may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Your statutory rights are not affected by contacting us first.

Contact Us

For questions about this Privacy Policy, our privacy practices or your personal information rights, contact:

Sculptiva
Email: contact@sculptiva.uk
Website: sculptiva.uk

For the purposes of applicable data protection law, Sculptiva is responsible for determining how your personal information is processed in connection with the Services, except where another party acts as an independent controller.